Withdrawal Policy (Widerrufsbelehrung)

This English text is a convenience translation. Only the German version of this withdrawal policy is legally binding.

As of: 13 August 2026

1. Scope of application

This policy applies to consumers who conclude with us, by means of distance selling, a contract for consideration for a service or for the supply of digital content that is not supplied on a tangible medium, in particular via a paid subscription or a paid additional feature within shiver.

Pursuant to § 13 of the German Civil Code (BGB), a consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession. Entrepreneurs within the meaning of § 14 BGB have no statutory right of withdrawal.

2. Withdrawal policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day of the conclusion of the contract.

To exercise your right of withdrawal, you must inform us

Zest UG (haftungsbeschränkt)
Stadtplatz 39
84529 Tittmoning
Germany
E-mail: info@offline-events.de
Phone: +49 1512 9786245
Represented by: Justin Brandon Pratt
Register court (Registergericht): Amtsgericht Traunstein
Register number: HRB 35020

of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an e-mail). You may use the attached model withdrawal form for this purpose, although this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

If you requested that the services should begin during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated to us your withdrawal from this contract, in comparison with the full coverage of the contract.

End of the withdrawal policy

3. Early expiry of the right of withdrawal

3.1 In the case of contracts for the provision of services, the right of withdrawal expires pursuant to § 356 (4) BGB if we have fully performed the service and only began performing after you had given your express consent to this and at the same time confirmed your knowledge that you lose your right of withdrawal upon complete performance of the contract by us.

3.2 In the case of contracts for the supply of digital content that is not supplied on a tangible medium, the right of withdrawal expires pursuant to § 356 (5) BGB if

1. we have begun performing the contract,
2. you have expressly consented to us beginning performance of the contract before the withdrawal period expires,
3. you have confirmed your knowledge that by giving your consent you lose your right of withdrawal upon the commencement of performance of the contract, and
4. we have provided you with a confirmation pursuant to § 312f (3) BGB.

How we implement this mechanism

Where a paid service is intended to be usable immediately, we obtain your consent before completing the order process in the following way:

• Express consent: on the order page you tick a checkbox that is initially empty and not pre-ticked. The accompanying text reads: "I expressly request that you begin performing the service ordered before the withdrawal period expires."
• Acknowledgement of expiry: immediately next to it you confirm: "I am aware that I lose my right of withdrawal once performance begins." Without both declarations, we only begin performance after the fourteen days have expired.
• Confirmation on a durable medium: after conclusion of the contract, but at the latest before performance begins, we send you a confirmation of the contract by e-mail. It contains the content of the contract, this withdrawal policy, the model withdrawal form as well as the wording of the declarations of consent and acknowledgement you submitted. The e-mail can be stored and reproduced and therefore meets the requirements of § 312f (2) and (3) BGB.

If you do not submit the above declarations, your right of withdrawal remains in full; the service is then only activated after the withdrawal period has expired.

4. Compensation for value and consequences for content provided

4.1 If you withdraw from a contract for a service whose performance has already begun at your request, you owe compensation for the value of the service provided up to the withdrawal pursuant to § 357a (2) BGB. The amount is calculated pro rata on the basis of the agreed total price.

4.2 In the case of contracts for digital products, you owe no compensation for value pursuant to § 357b BGB for the use made up to the withdrawal.

4.3 Following a withdrawal, we may not continue to use the content you provided in connection with the use of the digital product (§ 327p BGB). At your request we will make this content available to you free of charge, in a commonly used and machine-readable format and within a reasonable period. This does not include content that is only usable in connection with the digital product, that relates exclusively to your use or that we have combined with other data in such a way that separation would only be possible with disproportionate effort. Your free use of shiver under the terms of use remains unaffected by the withdrawal from a paid supplementary contract.

5. Term, renewal and cancellation of subscriptions

5.1 A subscription concluded directly with us may be cancelled at any time with effect from the end of the respective billing period. Cancellation does not have retroactive effect; the right of withdrawal under section 2 remains unaffected by this.

5.2 For subscriptions concluded via our website, we provide a cancellation button pursuant to § 312k BGB, which leads directly and easily accessibly to a confirmation page and whose activation we confirm to you in text form.

5.3 Subscriptions concluded via the App Store or Google Play are managed and cancelled exclusively in the subscription settings of the respective store account.

6. Model withdrawal form

If you wish to withdraw from the contract, you can fill in this form and send it back to us. Its use is voluntary.

You may also declare the withdrawal informally by e-mail to info@offline-events.de. We confirm receipt of your withdrawal in text form without undue delay.

7. Exceptions to the right of withdrawal

There is no right of withdrawal in the case of the contracts listed in § 312g (2) BGB. Of practical relevance here is the supply of sound or video recordings on a sealed medium where the seal has been removed after delivery (§ 312g (2) no. 6 BGB). For services free of charge, there is already no right of withdrawal for the reason that there is no contract for consideration within the meaning of § 312 (1) BGB.

8. Dispute resolution

The online dispute resolution platform operated by the European Commission ceased operations on 20 July 2025. We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board (§ 36 (1) no. 2 VSBG).